Infiray video saving bug
I just lost another video because I shut down my InfiRay MATE MAH50R in the heat of the moment while the video was still recording.When pressing the power button one would expect it to stop the recording, save everything and then power off (like for e.g. my PARD does), but no, it just powers down and the video is broken or gone.
The first time this happened, when I just got my MAH50R, I completely lost a video to this, not even a directory with the current date was created.
I reported the whole mess to support@infiray.com which they answered by telling me "to check if there any update version to do , this step can help to resolve the issue" which I did (and there was quite a lot since the production of my device).
So after doing all the firmware updates that had piled up since production, I tried again. This time an even "better" error occured: It created a directory with the current date and a video file inside which was exactly 524288 Bytes in size, but it only contained the following header followed by a buttload of 0x00 bytes:
0000 0020 6674 7970 6973 6f6d 0000 0200 6973 6f6d 6973 6f32 6176 6331 6d70 3431 bfff ffff 6d6f 6f76 0000 006c 6d76 6864 0000 0000 0000 0000 0000 0000 0000 03e8 0000 03e8 0001 0000 0100 0000 0000 0000 0000 0000 0001 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000 0000 0000 0000 0000 0000 4000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0003 bfff ffff 7472 616b 0000 005c 746b 6864 0000 0003 0000 0000 0000 0000 0000 0001 0000 0000 0000 03e8 0000 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000 0000 0000 0000 0000 0000 4000 0000 0280 0000 0200 0000 0000 0024 6564 7473 0000 001c 656c 7374 0000 0000 0000 0001 0000 03e8 0000 0000 0001 0000 bfff ffff 6d64 6961 0000 0020 6d64 6864 0000 0000 0000 0000 0000 0000 0000 2ee0 0000 2ee0 55c4 0000 0000 0030 6864 6c72 0000 0000 0000 0000 7669 6465 0000 0000 0000 0000 0000 0000 474d 2056 6964 656f 4861 6e64 6c65 7200 bfff ffff 6d69 6e66 0000 0014 766d 6864 0000 0001 0000 0000 0000 0000 0000 0024 6469 6e66 0000 001c 6472 6566 0000 0000 0000 0001 0000 000c 7572 6c20 0000 0001 bfff ffff 7374 626c 0000 0088 7374 7364 0000 0000 0000 0001 0000 0078 6176 6331 0000 0000 0000 0001 0000 0000 0000 0000 0000 0000 0000 0000 0280 0200 0048 0000 0048 0000 0000 0000 0001 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0018 ffff 0000 0022 6176 6343 0164 0028 ffe1 000b 6764 0028 ace8 0780 227e 5401 0004 68ee 3c30 0000 001c 7374 7363 0000 0000 0000 0001 0000 0001 0000 0001 0000 0001 0000 0018 7374 7473 0000 0000 0000 0001 0000 001e 0000 00f0 bfff ffff 7472 616b 0000 005c 746b 6864 0000 0003 0000 0000 0000 0000 0000 0002 0000 0000 0000 03e8 0000 0000 0000 0000 0000 0001 0100 0000 0001 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000 0000 0000 0000 0000 0000 4000 0000 0000 0000 0000 0000 bfff ffff 6d64 6961 0000 0020 6d64 6864 0000 0000 0000 0000 0000 0000 0000 1f40 0000 1f40 55c4 0000 0000 0031 6864 6c72 0000 0000 0000 0000 736f 756e 0000 0000 0000 0000 0000 0000 474d 2041 7564 696f 4861 6e64 6c65 7220 00bf ffff ff6d 696e 6600 0000 1073 6d68 6400 0000 0000 0000 0000 0000 2464 696e 6600 0000 1c64 7265 6600 0000 0000 0000 0100 0000 0c75 726c 2000 0000 01bf ffff ff73 7462 6c00 0000 6773 7473 6400 0000 0000 0000 0100 0000 576d 7034 6100 0000 0000 0000 0100 0000 0000 0000 0000 0100 1000 0000 003e 8000 0000 0000 3365 7364 7300 0000 0003 8080 8022 0001 0004 8080 8014 4015 0000 0000 00fa 0000 00fa 0005 8080 8002 1588 0680 8080 0102 0000 0018 7374 7473 0000 0000 0000 0001 0000 012b 0000 0200 0000 001c 7374 7363 0000 0000 0000 0001 0000 0001 0000 0001 0000 0001 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 ...
I reported this back to support@infiray.com, that that didn't really solve my issue, which they replied to by telling me that "The correct way to save the videos is stopping the video recording not turning off the device directly." Just great.
I'm writing this blog entry so that you can keep this level of customer support in mind when choosing your next thermal...
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